YBS to transform business processes

WNS (Holdings) Limited will establish a centralized Managed Services Center in India to transform the Yorkshire Building Society Group’s (YBS) customer processes and drive customer experience.

The WNS and YBS have signed a partnership agreement on this, according to a release on 28 Mar 2019.

It would allow WNS to research, shape and develop new customer processes across YBS by leveraging WNS capabilities in lean, digital, automation, and robotics.

Keshav R. Murugesh, WNS Group CEO, said: “This exciting partnership highlights our position as an industry leader in high-end global Banking, Financial Services and Insurance BPM. We are delighted to have been chosen to partner with such a prestigious member of the UK Retail Banking and Building Society market.

“This strategic relationship also highlights our differentiated ability to “co-create”, drive true business transformation, and help our clients better compete.”

Stephen White, YBS Chief Operating Officer, added: “We want to transform the way we do business by making our processes for customers, leaner, slicker and more efficient, to give quicker, faster and simpler results for our customers and colleagues. WNS is a global leader in transformation so we’re delighted to be working with them on this important programme.”

Yorkshire Building Society has assets of GBP43.1 billion and more than 3 million customers. The YBS Group includes Yorkshire Building Society and its brands Chelsea Building Society and Norwich & Peterborough Building Society, and its subsidiary companies including Accord Mortgages Limited.

WNS is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 350 clients across various industries. fiinews.com