HCL Technologies, a leading global IT services provider, has a new IT infrastructure partnership with Alstom, a world leader in the supply of the most complete range of systems, equipment and services in the railway sector.
HCL will leverage its IT infrastructure capabilities to provide workplace engineering services, roll out PC as a Service (PCaaS) for 30,000 users worldwide and enable local end-user support services across 360 locations in 62 countries.
Additionally, HCL will establish a multilingual global service desk offering support for Alstom in 11 languages, including more than 50% French speaking users. These services will be delivered by leveraging HCL’s three global delivery centers located in Poland, Brazil and India. As part of this partnership, HCL will also set up the organisation’s Services Integration and Management (SIAM) function from conception, enabling Alstom to achieve “multi sourcing service integration.”
Christine Heckmann, CIO of Alstom, said, “Following the sale of Alstom Energy and central support functions to GE on 2nd November, it was our priority to ensure a smooth and continuous IT operations, to embrace the digital economy in our transformational objectives while optimizing costs. In order to do that, we needed to count on the best IT Partner who can help define, develop and implement our IT transformation roadmap for the next 5 years. As such, HCL was the right partner for Alstom as we found HCL to be flexible, agile and having a collaborative approach and these were also the most important criteria we were looking for in a partner,” said Heckmann.
“This deal is a reaffirmation of HCL’s strong heritage working collaboratively in multi-vendor environments and as a pioneer and leader in multivendor SIAM. Alstom engagement is HCL’s one of the largest infrastructure services engagement across France and Benelux,” said Ashish Gupta, Corporate Vice President & Head-Diversified Industries & Infrastructure Services, EMEA, HCL Technologies.
“Our track record in carrying out build, operate and transfer projects, and implementing multi-sourcing services integration gave Alstom the confidence that we were their ideal technology partner. One of the pillars of our core philosophy is being flexible and agile in our approach, so we are well-positioned to align seamlessly and respond to the demands of this exciting start-up business as it evolves rapidly,” he said.
With extensive experience of core IT business across industries, HCL has made significant progress in becoming one of the most successful IT firms in the European market. HCL’s innovative delivery model provides significant savings and operational benefits to customers through a highly flexible, transparent and collaborative approach.
HCL’s Infrastructure Services Division (ISD) has been delivering IT infrastructure services to global transportation and large manufacturing firms to reduce cost, improve IT efficiency, increase revenues and industrialize operations. Moreover, it helps its clients to focus on meeting the challenges of the market and growing their business by implementing cost-effective and timely responses to business changes by integrating IT systems and business processes, optimizing the utilization of IT delivery processes, resources, applications and infrastructure, and predicting visibility across supply chain and reliability into operations. fii-news.com
