Marri: transforming customer experience
Senseforth.ai, a leader in Conversational AI space from Bengalore, has been selected as part of cohort 3 of OceanPro, Maersk’s startup accelerator within the shipping and logistics industry.
Maersk recently announced the launch of cohort 3, which focuses on Maersk’s e-commerce platforms, optimizing the brand experience and customer journey.
Maersk.com is currently among the world’s largest B2B transaction sites, generating an average hourly revenue of US$1.45 million.
Speaking about the development, Shridhar Marri, CEO & Co-founder, Senseforth.ai, said “We are thrilled to be a part of OceanPro Programme and look forward to transforming customer experience on Maersk’s ecommerce platform.”
As part of this initiative, Senseforth.ai would be closely working with Maersk’s ecommerce team over a period of 120 days to build an AI-powered virtual customer support solution.
“At Maersk, as industry leaders we continue to foster innovation to fuel our transformation. Our OceanPro program supports this journey by leveraging the startup expertise in building digital solutions that improve ease of doing business for our customers,” Sriram Narayanasami, The OceanPro Accelerator Program Sponsor and Global Commercial Process Head, Maersk, said in a statement on 28 Jan 2020.
In addition to OceanPro, Senseforth.ai has been a part of other startup accelerators such as the NetApp Excellerator and Ashurst’s FinTech Legal Labs in the UK.
Senseforth.ai is a leader in the Conversational AI space, having built hundreds of highly successful conversational bots for global brands that include Nestle, PwC, Airtel, CFCU, Teacher’s Credit Union, Max Life Insurance, Future Generali and SBI Card, to name a few.
Senseforth’s proprietary platform A.ware, handles over 100 million conversations each month with an industry-leading accuracy of 93%. The company recently launched its suite of Conversational Banking solutions for the European market at the FinTech Connect 2019, London.
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people. fiinews.com
