Gossain says facilitate for collaboration and innovation to strengthen position as industry leaders
KONE Elevators India has expanded its footprints in North India with the opening of a cutting-edge sales and service office in South Delhi on 3 July with plans to strengthen innovation, develop new solutions, and deliver even better service to its valued customers.
The new facility houses an outstanding Customer Experience Centre. For a richer experience, customers can touch and feel the KONE DX class elevator, the world’s first elevator series with built-in digital connectivity as standard, said Chennai-based Kone India which has built business to 50+ branches across the country since opening in 1984.
Speaking at the press conference, Amit Gossain, Managing Director, KONE Elevators India, shared, “South Delhi is an important market for us, and we are excited to expand our presence here. This new larger space will facilitate collaboration and innovation, enabling us to strengthen our position as industry leaders.”
“Our new office has been meticulously designed keeping our customers’ needs in mind. Every aspect, from the layout to the technology, has been carefully crafted to enhance our ability to provide them with faster and exceptional service. With our new office and increased workforce, we aim to provide even better services to our customers and strengthen our relationships with them.”
KONE India already has a good presence in North India through its ten offices across Delhi NCR, Agra, Dehradun, Lucknow, Jaipur, Ludhiana and Chandigarh. By investing in an expanded office space, the company aims to improve productivity, boost employee morale, accommodate growth, enhance customer experience, and heighten brand image.
This expansion not only symbolizes KONE’s growth but also embodies their unwavering commitment to customer centricity and sustainability.
Their R&D teams, each located close to supply chains, as well as being close proximity to the local markets, enable them to have timely access to the local customer needs, expanding their creative network to involve them in co-creation and to collaborate with their customers and partners closely. This also enables them to develop and manufacture solutions that meet the needs of their customers in the local region.
In 2022, KONE had annual sales of EUR 10.9 billion, and at the end of the year over 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd in Finland. Fiinews.com
