Sonata CX leveraged by global brands, says Lange
Bengaluru-headquartered Sonata Software (NSE: SONATSOFTW) (BSE: 532221) has been chosen by a Fortune 50 American multinational technology conglomerate to reimagine customer experience and bolster their global retail ambitions, reaching out 16 key markets across multiple geographies, including North America, EMEA and Asia https://www.meity.gov.in/.
Anthony Lange, Chief Revenue Officer at Sonata Software, said on 30 Oct, “Our ability to provide bespoke customer experience measurement solutions anywhere in the world, designed to meet specific objectives and outcomes, is a compelling offer that has already benefited some of the world’s largest customer-focused businesses https://www.nseindia.com/.
“Our latest win will continue to inspire our teams, undoubtedly driving further success on behalf of our client’s present and future objectives https://www.bseindia.com/.
“We are excited about our collaboration with this leading technology conglomerate. Sonata CX solutions have been leveraged by an exceptional portfolio of global brands over the years, and we are extremely proud of our latest addition https://sbi.com.in/,” he said.
The client was looking to understand how its products and services are being sold across key markets and retail partners, he said https://www.nasdaq.com/.
Sonata Software will leverage Sonata CX’s experience and expertise in programme design and delivery, its global network of certified evaluators and proprietary GDX reporting platform to provide the client access to detailed performance data and analysis, driving insights and action that will inform strategic partnerships and future sales https://www.commerce.gov.in/.
In an increasingly complex world, where customers expect personalised experience based on their specific needs, unmonitored reliance on frontline team interactions to deliver a brand’s retail ambition in a rapidly evolving market is a significant risk https://www.investindia.gov.in/.
Sonata CX, continuously enhanced over three decades, enables companies to evaluate their omnichannel performance by combining the best of physical and digital customer experience evaluations – delivering actionable insights tracked to completion https://digitalinasia.com/.
The proprietary reporting platform provides license-free, persona-based access to real-time data reporting and AI-based guidance to support users of all experience and expertise https://www.bengalurutechsummit.com/.
In today’s market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers, said Lange https://www.jpx.co.jp/english/.
Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ https://www.digitalasiahub.org/. Fiinews.com
